Note that we combine the information we collect through all of our websites, mobile applications, and other Services.
Note about Children: Our Services are general-audience in nature and are not intended for individuals younger than the age of 8
I. PERSONAL INFORMATION WE COLLECT
The categories of personal information we collect depend on whether you are a customer, user, applicant or visitor, and the requirements of applicable law.
Information You Provide to Us:
Account Creation: When you create a user account, we collect your name, email address, username, and password and we may ask you to optionally provide demographic or other information such as your school, gender, age or birthdate, zip code, and information about your interests and preferences.
Registration to become a CovLC Tutor: When you register to be a CovLC Tutor, we will collect information from you such as your education and employment history, phone number, photo, country of residence, and information we need to process payments to you, such as your bank account information, social security number, or taxpayer identification number, as necessary to facilitate payment and to comply with related legal obligations.
Your Communications with Us: We collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, apply for a job, or otherwise communicate with us.
Communications with Others on Our Platforms: The Services may allow community members to communicate and collaborate with each other, including some services that allow community members to engage in one-on-one communication using a video chat or text chat feature. Our servers may record, and we may retain records of the content of any such user-to-user communications.
Payment and Financial Information: We will process your payment information if you purchase products or services through our Services. Note that we do not store payment credit or debit card numbers.
If you utilize the Services in a way that necessitates payment from CovLC to you (such as offering services for sale through CovLC or participating in research projects), we may collect additional information from you, such as your bank account information, social security number, or taxpayer identification number, as necessary to facilitate payment and to comply with related legal obligations.
Surveys: We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.
Social Media Content: We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections.
Information Collected Automatically or From Others
Automatic Data Collection: We may collect certain information automatically when you use the Services including your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, Internet or mobile service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services, including information collected from interactive services (including our e-Reader), such as notes you take and engagement during study sessions.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with and the frequency and duration of your activities. We may combine your information with information that other people provide when they use our Services, including information about you when they tag you.
Cookies: Cookies are small text ????les placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
Pixel Tags/Web Beacons: A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
Embedded Scripts: Embedded scripts are programming code designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third-party service provider and is deactivated or deleted when you disconnect from the Services.
Flash & HTML5: We use Local Storage Objects (LSOs) such as HTML5 to store content, information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 & Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Our uses of these Technologies fall into the following general categories:
Strictly necessary these cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. These include cookies that ensure security, prevent fraud, and debug where your data can be used to monitor for and prevent fraudulent activity, and ensure systems and processes work properly and securely and that technically deliver ads or content so your device can receive and send information that allows you to see and interact with ads and content.
Store and/or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you.
Personalized ads and ad measurement Ads can be shown to you based on the content you’re viewing, the app you’re using, your approximate location, or your device type. A profile can be built about you and your interests to show you personalized ads that are relevant to you. The performance and effectiveness of ads that you see or interact which can be measured.
Personalized content, content measurement, audience insights, and product development A pro????le can be built about you and your interests to show you personalized content that is relevant to you. The performance and effectiveness of content that you see or interact with can be measured. Market research can be used to learn more about the audiences who visit sites/apps and view ads. Your data can be used to improve existing systems and software, and to develop new products.
Precise geolocation data, and identification through device scanning Data from offline data sources can be combined with your online activity in support of one or more purposes. Different devices can be determined as belonging to you or your household in support of one or more of purposes.
Information from Other Sources: We may obtain information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an app store, a third-party log in service, or a social networking site or you log in to a third party’s service using your CovLC credentials, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email address or other contact information, pro????le picture, activities such as test completion and results, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.
Analytics We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
II. HOW WE USE YOUR INFORMATION
We use your information for a variety of business purposes, including to:
Full our contract with you and provide you with our Services, such as:
Managing your information and accounts;
Providing access to certain areas, functionalities, and features of our Services including providing access to eBooks;
Support the shipping, tracking and recovery of your orders (such as textbooks) and/or other products;
Communicating with you about your account, activities on our Services and policy changes;
Undertaking activities to verify or maintain the quality or safety of a service or device;
Processing your financial information and other payment methods for products or Services purchased;
Providing advertising, analytics and marketing services;
Processing transactions and applications; and
Allowing you to register for events.
Analyze and improve our Services pursuant to our legitimate interest, such as:
Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
Measuring interest and engagement in our Services and short-term, transient use, such as contextual customization of ads;
Undertaking research for technological development and demonstration;
Researching and developing products, services, and marketing or security procedures to improve their performance, resilience, reliability or efficiency;
Improving, upgrading or enhancing our Services or device;
Developing new products and Services;
Ensuring internal quality control;
Verifying your identity and preventing fraud;
Debugging to identify and repair errors that impair existing intended functionality;
Enforcing our terms and policies; and
Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.
Provide you with additional content and Services, such as:
Furnishing you with customized materials about offers, products, and Services that may be of interest, including new content or Services;
Auditing relating to interactions, transactions and other compliance activities; and
Other purposes you consent to, are notified of, or are disclosed when you provide personal information.
APIs and SDKs. We may use third-party APIs and software development kits (“SDKs”) as part of the functionality of our Services. APIs and SDKs may allow third parties including analytics and advertising partners to collect your personal information for various purposes including to provide analytics services and content that is more relevant to you. For more information about our use of APIs and SDKs, please contact us as set forth below.
III. DISCLOSING YOUR INFORMATION TO THIRD PARTIES.
We do not share/disclose/sell your personal information except for the conditions below:
Disclosures to Protect Us or Others: We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Disclosures during Academic Investigations: We may disclose your information, including personal information upon request of an academic institution connected to an investigation into academic integrity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers: If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
International Data Transfers: You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. Further details can be provided upon request.
Professional or Employment-Related Information.
You have certain choices about your personal information. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.
Email and Telephone Communications:
We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists as required by applicable law.
You may be able to opt-in to receiving text messages from CovLC. You may opt-out by replying "STOP" to one of the text messages received.
We will send you push notifications cations if you agree to receive those regarding updates on the Services and other items that may be relevant to you.
“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Updating Your Account Information: You may be able to review the information you provided to us on a Service and make any desired changes to the information, or to the settings for your account on that Service, by logging in to your account for that Service and editing or deleting the information.
Your Privacy Rights
In accordance with applicable law, you may have the right to:
Access to/Portability of Personal Data about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have our electronic Personal Data transferred to another party.
Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or we may refer you to the controller of your personal information who is able to make the correction.
Request Deletion of your personal information, subject to certain exceptions prescribed by law.
Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your Personal Data to third parties, if applicable, where such requests are permitted by law.
If you would like to exercise any of these rights, please send your request to firstname.lastname@example.org
CLOSING YOUR ACCOUNT
If you wish to close your account with one of our Services, please send your request to email@example.com
SECURITY OF YOUR INFORMATION:
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.
The Services are not directed to children under 8. Parents or legal guardians (“Parents”) must provide their verified consent for the collection, use, or disclosure of a child's personal information. CovLC will not collect, use, or disclose any personal information from a child if their parent or guardian does not provide such consent.
If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.